Buyer FAQ
Answers before you ask.
The questions importers ask most — about products, quotations, quality, documents and shipping.
Still have a question?
Talk directly to the export desk — we aim to reply within 12 hours.
What products can Prime Route Agencies source?
Our catalogue covers turmeric, black pepper, cloves, fennel seed and red chilli powder; dehydrated red and white onion flakes and dried garlic flakes; makhana (fox nuts); jaggery powder; and fresh pineapple. If you need a commodity that is not listed, ask — we will tell you plainly whether we can source it.
How do I request a quotation?
Use the export quotation form, email info@primerouteagencies.com or message us on WhatsApp at +91 77750 11166. Each product page also has a short enquiry form that already knows which product you are asking about.
What information should I provide?
The commodity, the grade or specification you need, estimated quantity, preferred packing, destination country and port, and your timeline. If you have a specification sheet, attach it. The more precise the requirement, the more precise the quotation.
How are product specifications confirmed?
Values on this website are indicative. The specification for your order is stated in the written quotation and proforma invoice, and the lot is documented on a certificate of analysis. Independent laboratory testing can be scoped into the quotation when your contract or market requires it.
What is your minimum order quantity (MOQ)?
Minimum quantity depends on the commodity, grade and packing, so we confirm it in every quotation. Tell us your target quantity and we will advise what is practical.
Which packaging options are available?
Export bulk packing with food-grade liners is our standard starting point. Buyer-specified bag or carton sizes, private-label packing and palletisation can be discussed and are confirmed per order — we will not promise a format until it is confirmed with the packer.
Are samples possible?
Samples can be discussed for most products. Whether a sample can be sent, and on what terms, is confirmed for each enquiry.
What documentation may be available?
Typically a specification sheet, certificate of analysis, certificate of origin and commercial documents, plus a phytosanitary certificate where the destination requires one. An independent laboratory report can be arranged where agreed. The exact set depends on the product, the destination and the contract.
How are payment and shipping terms agreed?
The Incoterm, payment terms and shipment window are agreed in the quotation and confirmed in the proforma invoice. Not every Incoterm is available for every product or destination, so tell us your preference and we will confirm what we can offer.
Which destination markets can you serve?
Our focus markets are the Middle East, Europe and Asia. Other destinations are quoted on request once we have checked the commodity’s import requirements for that country.
How do I contact the export team, and how fast will you reply?
Call or WhatsApp +91 77750 11166, or email info@primerouteagencies.com. Our export desk aims to reply to every enquiry within 12 hours.
Ready to request a quotation?
The detailed RFQ takes about three minutes.